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Over the past year, video conferencing systems have become an increasingly used means of communication, not only in business contexts but also in interpersonal relationships. The impact of COVID-19 has made them an essential tool for communicating, whether for romantic dates, job interviews, or talking with friends. If English is not your native language, managing a call in the language can be challenging, but there are ways to make the experience easier: here is our guide to being confident in your business calls in English, so you can make the most of them.

Before starting the call

• Consider the purpose of the call. Make sure you have a clear understanding of its purpose and have reviewed the agenda, so you are prepared for what will be discussed.
• Think about the questions you are likely to be asked. You may need to contribute, depending on your role. If you have thought about the potential questions you might be asked, answering will be easier.
• Practice. Video calls can be demanding in themselves; doing them in another language adds an additional stress factor. If you practice, you will likely feel more confident when the call takes place.
• Prepare the space for the call. Check that all the technology is working properly and that there is adequate space. If documents are needed, make sure you have prepared them in advance and keep them at hand so you can refer to them quickly.

During the call

• If you need to open the call, avoid the usual awkward questions like “Can you hear me?” or “Can you see me?” and start with authority, welcoming participants, muting those who have their microphones open, and asking them to use the chat for any issues or to ask questions.
• Make sure the camera is at the right height for your face and that you are dressed appropriately for the purpose of the call, and also consider what is immediately behind you (e.g., remove hanging laundry, piles of paper, or various items in disarray).
• Make sure to maintain good eye contact by looking directly into the camera and not staring at your image on the screen.
• Take pauses; do not be afraid to show hesitation or make mistakes—the other participants know that English is not your native language and will be understanding rather than critical.
• Avoid doing other things during the call. Everyone will see if you are checking emails while on the call, even if you think you are doing it discreetly, so give your full attention to the call.

After the call

Take a moment and review what you did. Did the call you just completed teach you something? It is always worth reflecting on this to understand whether adjustments are needed next time. In general, however, this should be an occasion to feel proud of what you accomplished.

Managing calls in English with confidence takes time, but there are ways to at least start building self-confidence.

Our targeted programs bridge the gap between learning and actual use of English. Writing emails, reviewing documents, giving presentations, and participating in calls: our trainers will help you do what you need in your daily work.

If you want to learn Business English, get in touch with us.